Thanks.

Are you referring to your online account? You can call (02) 631-8000 for your concerns. I remember my account was locked up because I forgot my password Their customer support was very helpful and re-activated my account. You just need to answer a few questions to verify if you are the rightful owner of the account. After that, your password will be reset.

You will be advised by the rep on what to do.

Hope this helps. Come back if your problem is solved and let me know.

Salamat.

There is no charge for enrolling your account. But I believe you have to visit the bank to submit your application. When I enrolled my account back in 2005, I believe the activation is just online. They have changed the procedure for security reasons.

Thanks.

will i get charged for enrolling for BDO internet banking service? just wanna know. Thanks.

If you are abroad, you can just dial the usual number when you call the Philippines. I believe the area code is (02) because the call center is based in Manila area. Then follow the voice prompt for the correct concern. The customer support representative will then ask questions to verify if you are really the owner of the account.

Then password will be reset and you can now access and you will be asked to change the password when you successfully log-in.

Hope this helps.