Comments on: BDO Online Banking: Change in Retail Internet Banking Access Control Parameters

By: jorenz

jorenz — Sat, 07 Apr 2012 13:45:50 +0000

Mr,Ronald Can you help me about my BDO Internet banking i forget my username and password but i’ll already activate in the philippines
Because im here now at saudi arabia how to fix my problem help me prob..

By: sly

sly — Tue, 27 Mar 2012 11:30:12 +0000

@antonette montejo just send a request @CONTACT SUPPORT:

then wait before 24 hours a customer service will call you up answer the security questions.

if you are in the Philippines.

By: antonette montejo

antonette montejo — Sun, 04 Mar 2012 01:49:20 +0000

i have forgotten my BDO internet banking password and ive tried more than 3 times and my user account was locked out. what can i do do login again.

By: Sheera

Sheera — Sun, 29 Jan 2012 19:58:18 +0000

Hi,
I’d like to ask for help.
I opened a bdo kabayan savings account last year specifically in Davao City and I’ve been doing simple transactions (withdrawing, depositing, updating passbook) through going to the bank or through ATM machines. I am currently living in the United states and I brought with me my ATM card and passbook but haven’t tried checking my account anymore. Now, I decided to check it online but on the contrary I don’t know how. Can i access my account here even if it was opened in Davao? How can I access online? looking forward for your reply. I’ll be waiting for your reply. I hope you can help me with this problem.

Thank you.

By: myline

myline — Fri, 30 Dec 2011 05:01:08 +0000

we have difficulties to connect in corporate electronic banking at bdo because our existing password always result Invalid & Locked out.so that we request to Ms.Josephine Buencamino to allow us to change our password immediately so we have easy acces to our Bank payments.

By: aya

aya — Tue, 13 Dec 2011 02:01:29 +0000

hi..can someone answer my questions here?my online account was locked can i enrolled again online?hope someone could answer me here…thank you!!

By: maya

maya — Thu, 08 Dec 2011 03:40:00 +0000

hi! i just wanna know what to do if i have forgotten my bdo user id for internet banking? i did contact the customer care hotline and yet they cannot attend well to my concern. thank you

By: Maita Padua

Maita Padua — Mon, 03 Oct 2011 01:51:16 +0000

i tried calling them. but they said any electronic banking transaction is currently off. can i still withdraw thru atm machine?

By: Ronald Redito

Ronald Redito — Sun, 02 Oct 2011 12:42:35 +0000

@enad and Maita Padua: If you forgot your username and password you can call their hotline (02)631-8000 to request for a reset of password.

The customer service representative will as certain information to verify if you are the real owner of the account. If verification is successful, they will send you a temporary password to the email you have provided.

My gf had the same problem and had it resolved minutes after calling.

Hope this helps.

By: Maita Padua

Maita Padua — Sat, 01 Oct 2011 03:33:57 +0000

i forgot my username and password. would this also locked me from withdrawing at the atm machine?

By: Meow

Meow — Mon, 26 Sep 2011 05:54:46 +0000

Where to see my billing address in http://www.mybdo.com.ph? I’m using a BDO Master Card debit by the way.

By: enad

enad — Sat, 13 Aug 2011 05:45:32 +0000

i forgot my username and password. the password recovery option is of no help either. it asks for information i was not asked during the registration process.

By: uicmars

uicmars — Mon, 08 Aug 2011 13:39:32 +0000

I use internet banking but my account has been locked out. I tried calling their 631-8000 from my globe cellphone as in this area of mindanao pldt lines are hard to find.
Can anyone tell me how to get to their call center agent as the automated reply seems to ask me to press a number, then a number then another number without me actually talking to a real live person. Maybe someone can tell me the sequence of numbers to press.
I will be very grateful if some can help me.

By: richie

richie — Mon, 27 Jun 2011 20:19:52 +0000

Been trying to access mybdo.com.ph for days now. It says, “Bad Server Gateway”!!! Hey, what’s wrong with BDO!! They say they are number 1 in PI!!! I guess, bad IT department??
When do we get better service!!

By: ma-ri

ma-ri — Mon, 20 Jun 2011 17:02:18 +0000

if you cannot view the form it means you dont have java installed. install java, and then login again