{ 50 comments… read them below or add one }

ai December 11, 2009 at 2:44 PM

i have forgotten my BDO internet banking password and ive tried more than 3 times and my user account was locked out. Ive been trying to contact BDO, for 5 days now, via email to callcenter@bdo.com.ph on what to do but i havent received any reply. One more thing, how can i contact bdo on toll free no. 6318000? What specific intl access code should i use since im in ABi DHabi? kindly send reply to my email.thanks

Ronald Redito December 11, 2009 at 9:21 PM

Hi Ai,

If you are abroad, you can just dial the usual number when you call the Philippines. I believe the area code is (02) because the call center is based in Manila area. Then follow the voice prompt for the correct concern. The customer support representative will then ask questions to verify if you are really the owner of the account.

Then password will be reset and you can now access and you will be asked to change the password when you successfully log-in.

Hope this helps.

carlo January 24, 2010 at 1:12 AM


will i get charged for enrolling for BDO internet banking service? just wanna know. Thanks.

Ronald Redito January 24, 2010 at 10:41 AM

Hi Carlo,

There is no charge for enrolling your account. But I believe you have to visit the bank to submit your application. When I enrolled my account back in 2005, I believe the activation is just online. They have changed the procedure for security reasons.


nenita January 31, 2010 at 12:07 PM

how can i reactivate my account? ive been calling the customer contact center but its always unattended…
i also cant send messages via email.. i always end up receiving the failure .

Ronald Redito January 31, 2010 at 1:06 PM

Hi Nenita,

Are you referring to your online account? You can call (02) 631-8000 for your concerns. I remember my account was locked up because I forgot my password Their customer support was very helpful and re-activated my account. You just need to answer a few questions to verify if you are the rightful owner of the account. After that, your password will be reset.

You will be advised by the rep on what to do.

Hope this helps. Come back if your problem is solved and let me know.


caloy March 12, 2010 at 8:32 PM

just want to ask if BDO is charging me for using their retail internet banking?also i got a refund from paypal for the confirmation and linking of my card but it was not credited on my bank statement.

caloy March 12, 2010 at 8:33 PM

just want to know if BDO is charging me for using retail internet banking.

Ronald Redito March 13, 2010 at 12:19 AM

As far as I know, wala pong charge yung BDO internet banking.

Ronald Redito March 13, 2010 at 12:21 AM

This I’m not sure. Pero I think small amounts lang yung gamit for verification. Ilang cents lang po. Di ko napansin kung narefund back yung 2 small amounts when I verified my Paypal account.


estrella April 15, 2010 at 4:48 AM

just wanted to know, how can i access my account online? i mean how can i check my savings account here in bdo?

Ronald Redito April 15, 2010 at 5:51 AM

Hi Estrella,

You need to apply online. If you already applied, you can just log-in with your username and password. Then you can access your savings account.

lara April 16, 2010 at 2:54 AM

kuya pask lang po sana what to do when my online banking’s account status is shows as verified: whats the next thing to do??

poyx May 19, 2010 at 10:06 AM

I hate BDO, they will automatically deduct an amount from PAYPAL without prior notice or they did not include it on my bank statement. This happened everytime i transferred money from paypal to my BDO account. I called the Hotline number to ask for assistance but it’s useless because you can not easily reach them. they got poor customer service.

zeena June 15, 2010 at 8:57 PM

hi, how to call bdo call center in singapore? my userid in online banking has locked after trying several times. im using singtel prepaid. when i tried the toll free number, i was unable to call. thanks.

bas July 1, 2010 at 11:18 AM

good morning everyone…

in forgot password.. there’s a question asked.. not applicable?
what to answer in this area?


Enrique L. Ligeralde July 5, 2010 at 4:56 PM

I made a big mistake of opening an ATM savings account with BDO. I thought I could immediately use the on line banking services so I could easily transfer funds to my children whenever I am away. It is more than a month now and my application is still in process per online status of application even if I have submitted the signed application the next day I opened the account. I made a follow up this afternoon at the branch where I opened my account and just to be informed that my application was sent to HO but rejected because they are not anymore accepting the form I submitted which I got from the branch. I was told to print and sign the e mail I received regarding my application and was told to wait for another week for the approval. I hope it could be approved before the end of the year 2020. Tried to call the customer service it is always busy and no chance to get through. Tried to e mail the given e mail address and all my mail bounced back to me. Got my BPI ATM and used the online banking instantly same with my PNB ATM.

admin July 5, 2010 at 5:38 PM

@Enrique: I am also disappointed with BDO Credit Card dept. I have requested to change my billing address since last year but my request is not yet granted. They require unnecessary requirements in which I cannot easily submit because I am based here in Albay.

Their fax line is always busy.

F%^& BDO!

SamBP September 3, 2010 at 1:27 AM

I have a visa electron account (ofw), i wish to broaden my account, deposit a huge amount..will it be secured and with privacy. Is there maximium limit to deposits

james September 13, 2010 at 10:58 AM

pa send naman ng internet banking application form, my computer cant download the one from BDO website, thanks. pls send to mejas78@yahoo.com

ayane September 20, 2010 at 2:25 PM

I enrolled my account with the online banking feature but when i click on the print form button what comes out is a screen with a “close” button. my form does not come out and I can’t print it to send it to the bank.
Is there program I need to download to make the form viewer work? Thanks

jeanette January 18, 2011 at 5:55 PM

hello i got the same experience with ayane..i wanted to print and sign the form because that is the procedure but every time i log in to my account it always end up in a “close” page.

cherry March 2, 2011 at 2:56 AM

hi, i am staying here in dubai, i already have an account in bdo and i wanted to check the status of my account online. is that possible?and how? i also wanted to send money to my same bank account, is it possible to update my account online?

Wilfredo david March 9, 2011 at 11:27 PM

Ask ko lang po, kung ung password na expire na…di na ba pwedeng buksan? en granting na expire na kailangan ka tlagang humingi uli ng password uli?…at kailangan ba tlga every 3 months nagpapalit ka? Thanks po…

Customer service call center March 24, 2011 at 6:58 PM

will i get charged for enrolling for BDO internet banking service? just wanna know. Thanks.

analiza March 31, 2011 at 4:01 AM

ask quh lang pu panu ba mg-sign up sa bdo,pra k pag check ako ng deposit quh ska mlman quh if my ngtrasfer n pera sa account ko..tnx pu

mj April 29, 2011 at 1:39 PM

pwede b mg-online fund transfer ang bdo sa allied?

mj April 29, 2011 at 1:40 PM

at anong website?

yvette May 4, 2011 at 11:50 AM

how can you change your billing address to online statement?

Mailyne D. Unida May 7, 2011 at 12:50 PM

Just wanna know how many days would be the approval in applying Credit Cards?

dm June 5, 2011 at 12:53 AM

does ebanking account do not open for user with pending application.

ma-ri June 21, 2011 at 1:02 AM

if you cannot view the form it means you dont have java installed. install java, and then login again :)

richie June 28, 2011 at 4:19 AM

Been trying to access mybdo.com.ph for days now. It says, “Bad Server Gateway”!!! Hey, what’s wrong with BDO!! They say they are number 1 in PI!!! I guess, bad IT department??
When do we get better service!!

uicmars August 8, 2011 at 9:39 PM

I use internet banking but my account has been locked out. I tried calling their 631-8000 from my globe cellphone as in this area of mindanao pldt lines are hard to find.
Can anyone tell me how to get to their call center agent as the automated reply seems to ask me to press a number, then a number then another number without me actually talking to a real live person. Maybe someone can tell me the sequence of numbers to press.
I will be very grateful if some can help me.

enad August 13, 2011 at 1:45 PM

i forgot my username and password. the password recovery option is of no help either. it asks for information i was not asked during the registration process.

Meow September 26, 2011 at 1:54 PM

Where to see my billing address in http://www.mybdo.com.ph? I’m using a BDO Master Card debit by the way.

Maita Padua October 1, 2011 at 11:33 AM

i forgot my username and password. would this also locked me from withdrawing at the atm machine?

Ronald Redito October 2, 2011 at 8:42 PM

@enad and Maita Padua: If you forgot your username and password you can call their hotline (02)631-8000 to request for a reset of password.

The customer service representative will as certain information to verify if you are the real owner of the account. If verification is successful, they will send you a temporary password to the email you have provided.

My gf had the same problem and had it resolved minutes after calling.

Hope this helps.

Maita Padua October 3, 2011 at 9:51 AM

i tried calling them. but they said any electronic banking transaction is currently off. can i still withdraw thru atm machine?

maya December 8, 2011 at 11:40 AM

hi! i just wanna know what to do if i have forgotten my bdo user id for internet banking? i did contact the customer care hotline and yet they cannot attend well to my concern. thank you

aya December 13, 2011 at 10:01 AM

hi..can someone answer my questions here?my online account was locked can i enrolled again online?hope someone could answer me here…thank you!!

myline December 30, 2011 at 1:01 PM

we have difficulties to connect in corporate electronic banking at bdo because our existing password always result Invalid & Locked out.so that we request to Ms.Josephine Buencamino to allow us to change our password immediately so we have easy acces to our Bank payments.

Sheera January 30, 2012 at 3:58 AM

I’d like to ask for help.
I opened a bdo kabayan savings account last year specifically in Davao City and I’ve been doing simple transactions (withdrawing, depositing, updating passbook) through going to the bank or through ATM machines. I am currently living in the United states and I brought with me my ATM card and passbook but haven’t tried checking my account anymore. Now, I decided to check it online but on the contrary I don’t know how. Can i access my account here even if it was opened in Davao? How can I access online? looking forward for your reply. I’ll be waiting for your reply. I hope you can help me with this problem.

Thank you.

antonette montejo March 4, 2012 at 9:49 AM

i have forgotten my BDO internet banking password and ive tried more than 3 times and my user account was locked out. what can i do do login again.

sly March 27, 2012 at 7:30 PM

@antonette montejo just send a request @CONTACT SUPPORT:

then wait before 24 hours a customer service will call you up answer the security questions.

if you are in the Philippines.

jorenz April 7, 2012 at 9:45 PM

Mr,Ronald Can you help me about my BDO Internet banking i forget my username and password but i’ll already activate in the philippines
Because im here now at saudi arabia how to fix my problem help me prob..

Kristine May 10, 2012 at 7:47 PM

Hi! Mr. Ronald, I am working here in Saudi Arabia. My mom usually deposits my money once i sent in the Phils. Now, I want to know how much did i save in my bdo account? Hope hearing the response from you soon. Thanks!

imee September 27, 2013 at 11:26 PM

y i cannot log in?! in bdo online banking… ok na.. bakit bgla napending,

glen a paloyo October 15, 2013 at 10:04 PM

I forgot my password, could you pls send to me.


aktor November 11, 2013 at 1:25 PM

Me and my wife expect BDO will be the best bank for us, we open a joint account because of the online banking they offer but since we enroll,it says that we have to visit any branch closest to us unfortunately I am in Canada and my wife in Saudi Arabia it just a big stress for us we keep calling all numbers given form in international or domestic but all our call even one can’t go through its really sucks! so terrible!!!!!!!

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